Empowering Communication,
Anywhere, Anytime

Yes. 3CX is designed to support remote and hybrid working. Users can make and receive business calls, join video meetings, use team chat and access company contacts from the 3CX Web Client, desktop app or mobile apps. Employees can stay connected to the business phone system wherever they are working, while customers continue to contact them through the normal company numbers.

3CX can integrate with popular CRM systems, Microsoft 365, Microsoft Teams and a wide range of business applications. For hospitality businesses, 3CX can also integrate with compatible property management systems to help streamline day-to-day operations. API access and integration options are available for custom solutions, allowing businesses to connect their communications with existing workflows and improve productivity.

3CX prioritises security with features including encryption for voice, video and messaging, along with built-in security controls and regular software updates. The platform also undergoes ongoing security testing and development to help protect business communications. When correctly configured and maintained, 3CX provides businesses with a secure and flexible communications platform.

A lot! 3CX provides a comprehensive range of contact centre features, including advanced call queues, skills-based routing, intelligent call routing, real-time monitoring and detailed reporting. It can also support features such as live chat, messaging and call recording, helping businesses manage customer communications from a single platform.

3CX includes an integrated video conferencing solution supporting up to 250 participants. It offers features including screen sharing, meeting recording and integration with the 3CX Web Client, desktop and mobile apps. With no separate video conferencing platform required, it provides a convenient way for teams to hold online meetings, collaborate and support remote working.

Yes. 3CX includes call recording features that can be used for training, quality assurance, compliance and dispute resolution. Calls can be configured for automatic recording or recorded manually when required. Authorised users can access and manage recordings through the 3CX interface, making it straightforward to review and track recorded conversations.

Yes. 3CX offers Live Chat and Talk functionality that can be integrated directly into your website. Visitors can start a live chat or call your team directly from the website, helping businesses respond to enquiries quickly and provide a more convenient customer experience.

Yes. 3CX is introducing AI-powered capabilities designed to improve productivity and customer service. These include features such as call transcription, summarisation and analysis, helping businesses gain useful insights from customer conversations, review interactions more efficiently and improve the overall customer experience.